The Center of Information Technology wants to ensure that all faculty and staff are prepared for the upcoming period of remote work. Please note the following as it relates to your technology setup:
技术问题
Please submit any and all technology support requests to support@bukpm.com. The support ticketing system allows CIT to track all issues, assign issues to technicians, and monitor the progress of issue resolution. Allow up to 48 hours for CIT to respond to your request. Remote support will be provided using 团队. To respect everyone’s time and be able to address most issues in a short period, CIT staff is unable to provide individual training on 团队. Employees are expected to know how to navigate in 团队. Please familiarize yourselves with 团队 features by searching training videos on Youtube. Please note that 分 CIT is unable to provide support for internet connection, 家庭网络, cell phone or personal equipment. CIT can provide limited support for 分 equipment while at home. Depending on the nature of the issue CIT may advise you to bring the equipment to campus.
设备
Employees are responsible for having the necessary equipment to work remote, such as internet access and a computer. Employees are strongly urged to use their 分-issued laptop when working remotely whenever possible. If you do not have an 分-issued laptop, please ask your supervisor to request one for you.
Software and Applications
Consider what applications and accounts you use and how you can access them remotely before leaving campus. You have online access to Outlook, 团队, 词, Excel, 演示文稿, OneDrive, OneNote, Bookings and more to work remotely. 请访问 www.办公室.com to see additional products available to you.
Employees are expected to store all their work files on OneDrive. If you have work files on your office computer, please take necessary steps to move them to OneDrive. 请访问 OneDrive帮助 & learning – Microsoft Support to learn how to use OneDrive for work.
Some 分 systems can only be accessed when you are connected to the university campus network, like CAMS or GreatPlains etc. When working remotely, you can access these systems through 分 VPN connection. If you don’t have 分 VPN setup on your remote equipment, please reach out to CIT at support@bukpm.com.
Remote Meetings / Collaboration Tools
Employees are encouraged to use Microsoft 团队 for meetings. Those employees identified for the Mitel Softphone should have the app installed and tested before leaving for the holiday. Please use the 团队 status feature to indicate your availability. 电子邮件, 团队聊天, and/or phone should be used to communicate unexpected or occasional changes to regular work schedules or status with coworkers.
互联网服务
Employees are responsible for having reliable internet service at their remote location. Some employees may not have good internet coverage depending on their location. Discuss any concerns with your supervisor. 分 has a limited supply of loaner hotspots available.
分电话线
Employees can check their 分 voicemails left through their university phone numbers. Employees who are setup to use Mitel’s Softphone can make and receive calls using the app without accessing their physical office phone. Employees can also choose to forward calls from their desk phone to a phone number of their choice. Please reach out to CIT at support@bukpm.com should you need assistance in setting up/retrieving voicemail or call forwarding.
保密 & 敏感数据
Everyone must adhere to the sensitive and confidential data standards issued by 分 regarding transporting or transferring/sending written or digital confidential data. Access to 分 VPN may be required for the work of some employees. OneDrive service should be used to exchange sensitive and confidential information internally.
请访问 Saint Augustine’s University Security Policy Center for Information Technology to read more about 分 security policy. 请访问 19g16c.bukpm.com/center-information-technology for more up-to-date information and detailed guidelines.